Frequently Asked Questions

Choosing a product

Where can I find product details?

Check each product page for its description and available options. If you need more information before choosing, get in touch through our Contact page.

Can you help me choose?

Send us a message with the products you’re considering and what you’re looking for, and we can help with your questions.

Order help

I have a question about my order. What should I include?

Contact us with your order number and a description of your question. Please don’t send payment card details.

Can I request a change to my order?

Contact us as soon as possible with your order number and the change you’d like to request. A request does not guarantee that an order can be changed or cancelled.

What if an item arrives damaged or incorrect?

Contact us with your order number, a description of the issue, and clear photos of the item and packaging so we can review what happened.

Still have a question?

Visit our Contact page for help with products or an existing order.